Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and visiting the "My Orders" section. Click on any order to see its current status and tracking information.
Can I modify my order after placing it?
You can modify your order within 1 hour of placing it. After that, orders enter processing and cannot be changed. To modify an order, visit your account's order history and click "Modify Order" if available.
How do I cancel my order?
Orders can be cancelled before they ship. Log into your account, go to "My Orders", select the order you want to cancel, and click "Cancel Order". If the option isn't available, please contact customer service immediately.
Shipping
What are your shipping options?
We offer Standard Shipping (5-7 business days), Express Shipping (2-3 business days), and Overnight Shipping (next business day). Free standard shipping is available on orders over $50.
Do you ship internationally?
Yes! We ship to over 50 countries worldwide. International shipping times vary by destination, typically 7-14 business days. Customs fees and import duties are the responsibility of the recipient.
Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Cash on Delivery for select locations.
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption and PCI-DSS compliant payment processing. Your payment information is never stored on our servers and is securely processed by our payment partners.
Account
How do I create an account?
Click "Sign Up" in the top navigation. Enter your email, create a password, and fill in your basic information. You'll receive a confirmation email to verify your account.
I forgot my password. What should I do?
Click "Forgot Password" on the login page. Enter your email address and we'll send you a password reset link. Follow the instructions in the email to create a new password.